Terms and Conditions

Stenströms Herr- och Damekipering AB, Oraganisationsnummer: 556005-7944 (Stenströms Gentlemen and Ladies Outfitters AB, Business Registration Number: 556005-7944) operates stenstromsstore.com partly through www.stenstromsstore.com and partly through their store in Helsingborg at Stortorget 12, 252 23, Sweden.

Shipping info

At the moment we do not deliver to any country outside EU. Delivery may vary from country to country. We are working with POSTNORD - Who handle all of our shipments who are using different shipment partners for each country. Within Sweden 1-3 days delivery. 2-6 within Europe.

• PRICES
• PAYMENT
• DELIVERY CHARGES
• DATE OF DISPATCH
• TRACKING OF GOODS
• ACKNOWLEDGEMENT / ACCEPTANCE OF DELIVERY
• EXCHANGE / RETURNS / REFUND
• COMPLAINTS

PRICES

All prices in SEK including VAT at the appropriate rate. The price that is valid is that quoted on the date a purchase is made. Eventual freight costs are estimated before you confirm your order. If you want to compare exchange rates with your own currency you can click on the following link for more information. www.forex.se If you pay with a foreign credit or debit card the final amount may vary somewhat depending on the exchange rate of the day, fluctuations or your banks charges on the day of purchase.Please contact your bank for more detailed information.

All prices in EUR including VAT at the appropriate rate. The price that is valid is that quoted on the date a purchase is made. Eventual freight costs are estimated before you confirm your order. If you want to compare exchange rates with your own currency you can click on the following link for more information. www.forex.se If you pay with a foreign credit or debit card the final amount may vary somewhat depending on the exchange rate of the day, fluctuations or your banks charges on the day of purchase.Please contact your bank for more detailed information.

PAYMENT CARD

When paying by credit card, there are no extra fees regardless of the size of your order. We accept VISA / MASTERCARD. Your payment is handled by Klarna, which guarantees a fast and secure payment. (When you have paid, the amount is reserved in your account, however, the actual transaction is only carried out when your order has been sent.) Stenströms Herr- och Damekipering AB never saves any information about your card. Only Klarna has access to essential card information. Minors (under 18 years of age) may not make purchases.

PAYMENT INVOICE

Shop now - pay after delivery! When you pay via Klarna invoice, you shop safely and easily. You never have to provide your card details, and always pay after you have received your goods. Always get the item home before you pay. Payment period is always 30 days. You never have to give out card details. Always 14 days right of withdrawal in accordance with the Distance and Home Sales Act. * Download your invoices from klarna.se. Possibility of partial payment. If payment is not made, a reminder fee of SEK 60.00 and default interest of 25.00% will be added. At the time of purchase, a credit check is performed, which in some cases means that a credit report is taken. Then you will receive a copy of the credit information by post. Personal data is handled in accordance with current legislation. Klarna processes personal data for the purpose of performing customer analysis, identification, credit control and marketing. Social security numbers are used as customer numbers for customer management purposes. * Does not apply to all goods and services, e.g. air travel, events and custom-made goods. Klarna AB, organization number SE556737-0431. We reserve the right to refuse or reject purchases.

DELIVERY CHARGES

We always provide free shipping to our customers in Sweden and within EU.

DATE OF DISPATCH

We process all orders from Monday to Friday from 9.00am to 4.30pm. The goods are sent promptly from our store. Orders placed between Friday and Sunday, or over the weekend will be handled the following Monday or next working day.

TRACKING OF GOODS

When you have completed your purchase you will shortly receive an e-mail confirming your order with a delivery code which can be used to track your goods by post, www.posten.se.

ACKNOWLEDGEMENT / ACCEPTENCE OF DELIVERY

Customers are asked to thoroughly check the package/packaging before you sign for the delivery. If you have reason to believe that the outer packaging and/or the contents of the package might be damaged you are asked to note this on the receipt of the package. If you can see that the goods are damaged you are advised not to accept the delivery. Contact us immediately at info@stenstromsstore.com.

EXCHANGE / RETURNS / REFUND

We follow the guidelines/rules of the National Consumer Agency. Returned goods should be unworn, unused and intact; this applies even to the packaging. The customer bears the cost of returning the items. We cover the costs of sending exchanged items to you. Any questions regarding your goods or your purchase please telephone or e-mail us and we will be happy to help you. NOTE When returning a product during a discount campaign, the discount ceases to apply; for example Buy "X" and get "Y" discount, this "Y" discount does not apply on return. You will therefore be liable for payment for the product's regular price. Offer: free swim shorts when buying two linen shirts, half the value of the swim shorts will be deducted if a linen shirt is returned.

Return address: 
Stenströms Herr- och Damekipering AB
Stortorget 12
252 23 Helsingborg 
Sweden

COMPLAINTS
If you issue a complaint regarding a faulty product more than six months after the product has come into your possession, it is also your responsibility to demonstrate that the product’s fault is a manufacturer’s defect.  Stenströmsstore therefore recommends that you thoroughly examine products upon delivery and notify us about any faults as soon as you find them.  If you issue a complaint regarding a faulty product, you, as a customer, are primarily entitled to have the fault corrected and secondarily entitled to have your product replaced with a product that is free of defects.  In some cases, you are also entitled to cancel the agreement and have your payment refunded.  If your claim is approved, you will not be accountable for any costs arising because of the complaint.  For example, shipping costs for returning a faulty product will be reimbursed byStenströmsstore. Please note that you, as a customer, should minimize, as far as possible, any costs that may arise when a product is found to be faulty. In the event of a complaint, each party shall return without undue delay what it has received; in the event that Stenströms Herr & Damekipering AB is to undertake re-delivery, the customer is entitled to retain the defective product until the customer has received delivery of a product that is free of defects.

For matters concerning claims/return of faulty goods, contact: 
E-mail: info@stenstromsstore.com
Return of faulty or damaged goods 
To return faulty or damaged goods or materials, please see EXCHANGE / RETURNS / REFUND

In all correspondence please write your order number as the Subject in the e-mail! Credit Card Payment: If returned goods have been purchased by credit card it is not necessary to send any account no. Refunds will be paid into the account used to make the purchase.